A LITTLE HELP, RIGHT HERE
Let’s sort it out.
Find help with your account, subscriptions and kitchen requests. PennyPlate is coming soon; some controls below appear only in versions with account and hosted-AI features.
Contact PennyPlate
For app support, privacy questions or launch-list requests, email support@refigdigital.com.
For a technical issue, include your app version, device model, what you expected and what happened. You can attach a screenshot with personal details removed.
Never send your Apple password, verification codes or payment-card details.
Purchases & restoration
Premium isn’t showing after a purchase
Check that you are signed in to the PennyPlate account used for the original purchase and the same Apple Account for App Store purchases. Connect to the internet, open Settings → Plan & usage, then choose Restore Purchases.
A pending purchase is not active until Apple approves it. Restoring does not move a subscription to another PennyPlate account. If you created a fresh account after deleting the original account, contact us before purchasing again; an existing subscription is not automatically transferred. If the problem continues, contact us with the error message; do not send credentials.
How do I cancel or request a refund?
On your iPhone or iPad, open Settings → your name → Subscriptions → PennyPlate to manage renewal. You can also use the subscription management control in PennyPlate.
Deleting the app or your PennyPlate account does not cancel billing. Apple handles refund requests and determines eligibility.
Apple’s cancellation instructions · Apple’s refund instructions
AI requests & points
A request was interrupted or didn’t save
Reconnect to the internet, sign in to the account that started the request and open Settings → AI request recovery. Recovering an existing result does not create a new generation charge. Starting a new variation is a separate request.
Stopping the chat from waiting does not necessarily cancel work on the server. Use the request’s cancellation control to stop remaining work. Completed parts may still use points.
My available balance looks lower than expected
Open Plan & usage to refresh your balance. Work in progress can reserve points until it finishes or is canceled. Free and Premium refill on different schedules, and unused recurring points do not carry over.
See Plans & AI for details. If you contact us about a request, include its displayed error or request identifier if available, without copying private recipe or health information.
Can I still use my kitchen without hosted AI?
Yes. Your cookbook, imports, pantry, manual menus, grocery lists and cooking mode remain available without a PennyPlate account or Premium. Online imports still need an internet connection. Your local kitchen data is separate from hosted-AI access.
Privacy & account deletion
Open Settings → Account & AI privacy to withdraw hosted-AI permission or choose Delete account. Deletion removes hosted AI content and signs out devices; local recipes, pantry items, menus and groceries remain.
Cancel your App Store subscription separately if you do not want it to renew. Read what remains after deletion before confirming. In the upcoming account-enabled release, after deletion finishes, you can sign in with the same Apple identity to create a fresh account. This does not restore deleted hosted content or give you another welcome bonus. An existing subscription does not transfer to the fresh account.
If you cannot access your account or need help with a privacy request, contact PennyPlate.
Leave the launch list
Email support@refigdigital.com from the address you used to sign up, with the subject “Remove me from the PennyPlate launch list.” We may ask you to verify the address before removing it.
You do not need an app account or a subscription to request removal. See how we use signup information.